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Can I get technical help?
One of
1-Sportsbook
top priorities is to make sure that our members are well looked after.
We offer 24 hour technical support, 7 days a week. If you are having
any technical problems please contact via the following mediums:
Toll-Free Phone:
1-866-238-6687
E-mail: support@betonusa.com
Is all my information
secure?
Security for our
customers has always been one of our top priorities.
1-Sportsbook and
EFS Caribbean both use the SSL Protocol to provide privacy and
reliability between two communicating applications. SSL uses 128 bit
encryption which ensures server and client authentication. This is
done through encrypted algorithms and cryptographic keys.
What all this means
is that before any data is sent from the client to the server, or vice
versa, the data is encrypted and then sent. This will make it
impossible for anyone to break this code and gain any confidential
information.
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Who do I contact about
my concerns?
If you have any
questions or concerns about how the casino is run please feel free to
send you inquiries to our casino manager at
support@betonusa.com.
He will gladly help you out with any issues you may have. As well, our
betting limits may not stay the same forever. If you would like any
further information on this please e-mail our casino manager.
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Is gambling on the
Internet legal?
Every region
throughout the world has different laws, so we can't really answer
that question. To be sure you should contact your local legal
representatives to answer any related questions.
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What do I do if I get
disconnected?
If you happen to be
in the middle of a game and you get disconnected for some reason,
there is no need to panic. Your exact state will have been saved when
you return to
1-Sportsbook. So you can continue exactly from where you left off. This
only applies if you are in the middle of a game or placing a wager. We
want you to be protected from any accidental monetary loss.
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How are the odds created
for the casino games?
The odds for both
real money and playing for fun modes are created by a random number
generator which comes from our server. For all card-based games, the
deck or decks of cards are shuffled prior to each hand being dealt.
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What is EFS Caribbean?
EFS Caribbean is the
third party company which
1-Sportsbook uses to conduct all real money transactions. This
includes all foreign currency exchanges and also provides a secure
gateway when setting up a
1-Sportsbook account.
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What is my PIN number
and how do I get it?
Your Personal
Identification Number (PIN) is required before you can withdraw any
funds from
1-Sportsbook. It is a further step in securing that only you can access
money in your account. This number will be sent via email only, and
this will happen a few minutes after you create your account.
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What license is required
for
1-Sportsbook
to function?
1-Sportsbook
uses software from Starnetsystems, which is licensed through the
government of Antigua and is allowed to operate a casino and
sportsbook operation under the supervision of the government of
Antigua.
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Do I have to pay taxes
on my winnings?
Paying taxes on your
winnings all depends upon the jurisdiction in which you reside.
1-Sportsbook will
not provide details of individual's net proceeds or losses. This is up
to the individual to declare to the proper authorities.
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How old do I have to be
to play for real money?
No one under the age
of 18 years will be allowed to play for real money. We have provided a
play for fun version of
1-Sportsbook for those who are under the age of 18 or reside in a
jurisdiction which prohibits Internet gaming.
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Playing for fun
If you reside in
Canada, or you are under the age of 18, you will automatically be
placed in our play for fun game and will not be allowed to play
1-Sportsbook for
real money. This is due to the current gaming laws in those areas.
Playing for fun means
that the real money aspect of
1-Sportsbook will be left out. Obviously the funds are
not real and any verification will not be required. This costs you
nothing and is here solely for your entertainment.
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